2–4 September 2026
My Call Connect provides cloud business phone systems, contact centre software, AI agents, and wholesale voice services. Whether you're running a business team or sourcing wholesale voice connectivity, MCC covers both.
My Call Connect serves businesses that need cloud communications tools, and carriers or high-volume operations that need wholesale voice connectivity.
Cloud phone systems, contact center software, AI agents, omnichannel messaging, and sales dialing tools — all managed from a single administration portal. Designed for businesses that need to run reliable customer and team communications without on-premise hardware.
A-Z voice termination, SIP trunking, and specialised CC routes. Available to carriers, service providers, and high-volume businesses that require direct voice interconnect rather than end-user communication software.
From a simple business phone line to a full AI-assisted contact centre — each product is built to work on its own and alongside the others.
Replace your on-premise PBX with a cloud phone system that works on any device. Includes local numbers, auto attendant, IVR, call routing, call recording, and a web admin portal.
Learn more →Cloud contact center for inbound queues and outbound campaigns. Includes skills-based routing, supervisor monitoring (listen, whisper, barge), real-time analytics, and call recording for QA.
Learn more →Real-time AI assistance during live calls — transcription, sentiment analysis, knowledge surfacing, and automated post-call summaries. Agents stay focused on the conversation; AI handles the documentation.
Learn more →Automated voice and chat agents that handle routine enquiries around the clock — order status, account queries, scheduling, and FAQ responses — with built-in escalation to a live agent when needed.
Learn more →Manage voice calls, chat, and customer messages from a single unified inbox. Agents see the full conversation history across channels so customers never have to repeat themselves.
Learn more →Power dialer and campaign management for outbound sales teams. Reps spend time talking to prospects rather than waiting for calls to connect or manually logging outcomes in the CRM.
Learn more →My Call Connect's wholesale voice division provides wholesale SIP termination and specialised call-centre routes. These services are built for organisations that handle large call volumes or need reliable voice interconnect — not for businesses deploying end-user communication software.
If you are a carrier, service provider, reseller, contact centre operator, or running a high-volume dialler operation, the Wholesale Voice service line is the relevant starting point.
Premium voice termination routes with direct interconnects. Competitive rates for global A-Z destinations via SIP.
CLI and NCLI routes optimised for call-centre traffic. High answer-seizure ratio (ASR) and average call duration (ACD) for stable high-volume dialler operation.
Start with the outcome that matters to your team — and we'll show you the right MCC service.
Move team calling from a PBX or hosted PBX to a cloud phone system with IVR, voicemail, and call routing — no hardware required.
Manage inbound queues, route calls by agent skill, monitor live calls, and give supervisors real-time visibility across the contact centre floor.
Deploy AI voice and chat agents to handle FAQs, account queries, and scheduling — with automatic escalation to a live agent when a conversation needs a human.
Use the power dialer and campaign tools to put your sales team in front of more prospects, with CRM integration and automatic outcome logging.
Handle every customer communication channel from a single team inbox — with shared conversation history so context follows the customer, not the channel.
Access A-Z termination routes, SIP trunks, and CC-optimised routes for carrier, reseller, or high-volume dialler applications.
No invented statistics. What follows is what the platform actually provides.
Business communications tools and wholesale voice services are available through the same company. Organisations that need both — such as enterprises running their own SIP infrastructure — can work with MCC on both sides without managing separate vendors.
The business phone and contact centre platform runs entirely in the cloud. Agents and teams connect via desktop app, mobile app, or browser softphone — there is no PBX hardware to install, rack, or maintain.
Numbers, extensions, IVR menus, routing rules, and user permissions are all managed from a web-based admin portal. Changes take effect immediately — no vendor visit, no configuration file, no support ticket required for routine tasks.
AI Contact Center provides real-time transcription, sentiment analysis, and knowledge surfacing while an agent is on the call — not a post-call report delivered hours later. AI Agents handle full resolution of routine requests without routing them to your team at all.
My Call Connect supports webhook and REST API integration with CRM and business platforms including Salesforce, HubSpot, and Zendesk. Calls log automatically so interaction data reaches the systems your team already uses.
Business communications plans start at $19 per user per month. Wholesale voice pricing is route and volume dependent. Both service lines are available to discuss through the same sales team — contact sales for a tailored quote.
Common questions from businesses and carriers evaluating My Call Connect.
The right starting point depends on your team's primary communication need.
Talk to the MCC team about business phone, contact centre, AI agents, or wholesale voice. We'll help you identify the right service and next steps.