Cloud calling, routing, and messaging for healthcare organisations — so patients reach the right person, appointments are not missed, and every team works from one system. Contact MCC to discuss compliance and recording requirements for your specific use case.
A dropped call is a no-show. Without proper routing and after-hours handling, calls go unanswered.
Healthcare calls involve patient information. Recording, access controls, and retention settings need careful configuration.
Clinics and remote providers on different systems are harder to manage and create inconsistent patient experiences.
Contact MCC to discuss how these capabilities apply to your compliance and workflow requirements before deployment.
Auto attendant, IVR, and call queues route patient inquiries to the correct department — scheduling, billing, clinical advice lines, or emergency triage — without requiring manual transfers at reception. Skills-based routing can match callers to the team or individual best placed to help based on the nature of the inquiry.
Calls are recorded with configurable retention periods and role-based access so only authorised staff can review patient conversations. Recording controls help organisations manage the sensitive nature of patient call content. Contact MCC to discuss specific recording and access control requirements for your clinical context.
Appointment reminder messages can be sent as part of an omnichannel messaging workflow, allowing patients to confirm or request changes through a messaging thread. This is an omnichannel messaging feature — not a standalone SMS product. Contact MCC to discuss messaging channel configuration.
All clinics, offices, and remote providers are managed from a single MCC admin portal — with consistent routing rules, recording policies, and reporting across every location. Multi-site management reduces the inconsistency that comes from separate phone systems at different locations.
When no agent is available, patient voicemails are transcribed and delivered to the relevant team's email inbox — ensuring messages are seen and actioned without requiring staff to manually dial into a voicemail system.
Live dashboards show queue depths, agent statuses, and call activity across every location simultaneously. Supervisors can identify when queues are backing up or staff are unavailable — and respond before patients experience significant wait times.
Evaluating alternatives? See how MCC compares:
Contact MCC to explore how our cloud communications platform fits your organisation's workflows and compliance requirements.