From the first call to the post-call summary — every capability your phone system and contact center depend on, all in one cloud platform.
MCC features cover every layer of a modern business phone system — from how calls are routed and answered, through how they are handled by agents and supervisors, to how they are recorded, transcribed, and analysed after the fact.
Every feature listed here is part of the same cloud platform — there is no separate software to install or integrate. Configure features from the MCC admin portal and they take effect immediately.
Calling & Routing
Recording & Compliance
Supervisor & Quality Tools
Not sure which features apply to your situation? Browse by team type or industry.
Contact center, routing, recording, and supervisor tools for inbound service teams.
View solution →Outbound dialling, recording, live monitoring, and transcription for sales operations.
View solution →Softphone on any device, forwarding, and presence for distributed teams.
View solution →From routing to recording to AI — everything your team needs to run a better phone operation.