Last updated: January 2026
By accessing or using My Call Connect LLC ("MCC") services, you agree to be bound by these Terms of Service. If you do not agree, do not use our services.
MCC provides cloud business phone systems, contact centre software, AI-assisted communications, and wholesale voice services. Service specifications are described in your order form or service agreement.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must notify us immediately of any unauthorised access.
You agree not to use MCC services for unlawful purposes, to transmit spam, to conduct fraud, or to interfere with the integrity of our network. Wholesale voice customers must comply with all applicable telecommunications regulations in their jurisdiction.
Fees are billed in advance for subscription services and in arrears for usage-based services. Late payments may incur interest. We reserve the right to suspend services for non-payment with notice.
MCC targets 99.9% uptime for core voice services. Service credits for downtime are available per your service agreement. SLA details are provided in your order documentation.
MCC retains all rights to its platform, software, and documentation. You retain ownership of your data. You grant MCC a licence to process your data solely to provide the services.
To the maximum extent permitted by law, MCC's liability is limited to fees paid in the three months prior to the claim. We are not liable for indirect, consequential, or incidental damages.
Either party may terminate the agreement with 30 days' written notice. MCC may terminate immediately for material breach, non-payment, or unlawful use. Upon termination, your data will be retained for 30 days then deleted.
These terms are governed by the laws of the State of Delaware, USA. Disputes shall be resolved by binding arbitration under AAA rules.
We may update these terms with 30 days' notice. Continued use after the effective date constitutes acceptance.
For questions about these terms, contact legal@mycallconnect.com.