Replace your on-premise PBX with a cloud phone system your team uses from any device. Local numbers, call routing, IVR, and recording — all in one admin portal.
MCC Business Phone is a cloud-based business calling system that lets every team member make, receive, route, and manage calls from a single administration environment — without any on-premise hardware. Each user gets a business phone number, extension, and call handling rules. The whole system is configured and managed from a web-based admin portal.
Business Phone covers the calling needs of teams across departments — sales, support, billing, operations, and remote workers. It is not a contact-center tool; for customer-facing queue and agent management, see MCC Contact Center.
From the first ring to the final voicemail, every call touchpoint is covered — with no hardware to rack, no trunk lines to manage.
Desktop app, mobile app, and browser softphone — your business number follows you everywhere.
Business phone numbers and number porting are available as part of the MCC platform. Contact MCC to discuss number provisioning and porting for your specific setup.
Multi-level menus, custom greetings, department routing — no receptionist required.
Route calls by time of day, department, agent skills, or custom rules — all configured from the admin portal.
Track call volumes, durations, and outcomes. Identify patterns and improve team performance.
Record automatically or on demand. Searchable recordings stored securely with retention controls.
Forward to any number — desk phone, mobile, or home office — based on schedule or status.
Voicemail transcribed to text and delivered by email. Never miss a message or lose context.
Manage users, extensions, and call rules from one dashboard. No IT team required.
Traditional PBX systems are expensive to install, painful to manage, and impossible to scale. My Call Connect replaces all of that with a cloud-native system you can set up in an afternoon and manage from a browser.
Provision numbers, create extensions, and set your first routing rule in the same session. No vendor visit, no hardware install, no multi-week project.
Calls run over cloud SIP infrastructure with HD voice quality. Desktop app, mobile app, and browser softphone are all supported — your business number follows you wherever you work.
Add or remove users from the admin portal. Numbers, extensions, and permissions update immediately — no contract amendment required.
My Call Connect supports webhook and REST API integrations with CRM platforms including Salesforce, HubSpot, and Zendesk. Call activity can sync automatically, reducing manual logging after each call.
Each capability is documented in detail — explore the features that matter most to your team.
Both products handle voice calls. They're designed for different operational contexts.
Business Phone is the foundation. These products extend it into a complete communications platform.
Add inbound queue management, skills-based routing, and supervisor monitoring when your customer service operation grows beyond basic call handling.
Extend beyond voice to handle WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, email, and website chat from one agent interface.
Add AI voice and chat agents that handle routine inbound requests autonomously — FAQs, scheduling, and lead qualification — without routing to a live agent.
Replacing an on-premise PBX or adding sites? Customer stories covers how distributed teams run calling, SMS, and auto attendant across devices.
Evaluating business phone systems? See how MCC compares: MCC vs RingCentral, MCC vs Dialpad, MCC vs 8x8, MCC vs Zoom Phone, MCC vs Nextiva.
For carriers and resellers, MCC also provides wholesale voice termination with global reach.
Talk to the MCC team about a cloud phone system that covers your team's calling needs — without hardware or complex provisioning.