Call Forwarding routes your business calls to whatever number or device your team is using right now — mobile phone, home office, another team member, or a backup number. Configure rules once and let the system handle the rest.
When an agent or extension is busy or does not answer within a configured ring time, the call automatically forwards to the next destination in the chain. No call goes unanswered simply because the primary recipient is unavailable.
Configure any extension or number to send every call to a designated device or number, useful for mobile workers who need their business line to follow them regardless of context.
Define different forwarding destinations by time of day, day of week, or date range. Use time-based rules to route after-hours calls to voicemail, a backup team, or an on-call number without any manual switching.
Ring multiple devices at the same time when a call arrives so the first available device picks up. Simultaneous ring is ideal for mobile teams where an agent might be at their desk, on a mobile, or on a softphone.
Try forwarding destinations in a defined order — desk first, then mobile, then a backup team — with each step attempting to connect before moving to the next. Sequential ring ensures coverage without overwhelming all devices at once.
Take business calls on a personal or company mobile device using the MCC softphone or by forwarding to a mobile number. Business and personal calls remain separate, and the business number is preserved.
Agents and team members can work from anywhere without losing business calls — desk, home office, or mobile all reach the same business number.
When staff change locations, take breaks, or handoff to colleagues, forwarding rules ensure every call reaches someone — not voicemail or a dead line.
Forwarding rules are set in the admin portal and run automatically. Admins do not need to intervene every time staffing or locations change.
Configure your forwarding rules once and never miss a call again.