My Call Connect builds across two service lines that share the same voice network but serve different buyers. Business communications products are used by companies to run their own calling. Wholesale voice products are bought by carriers, ITSPs and call centers who resell or terminate traffic themselves.
You are the end user. MCC is the phone system, the contact center, or the AI layer your team works in every day.
A cloud business phone system with local numbers, IVR, auto attendant, call routing, call recording, and voicemail. Replaces on-premise PBX hardware.
Explore Business PhoneInbound queue management, skills-based routing, agent workflows, and supervisor monitoring for teams handling customer calls at volume.
Explore Contact CenterTranscription, sentiment analysis, and conversation summaries layered onto human-led contact-center operations.
Explore AI Contact CenterAutomated voice and chat agents that answer questions, collect information, and route calls without a human agent on the line.
Explore AI AgentsConversational AI that answers inbound calls, understands caller intent, and routes or responds directly.
Explore AI Auto AttendantWhatsApp, Instagram, Facebook Messenger, Telegram, SMS, email, website chat, and voice in one agent workspace.
Explore OmnichannelOutbound calling campaigns, lead-list management, agent assignment, and campaign progress tracking.
Explore Sales DialerNot sure whether you need a phone system or a contact center? The distinction is queueing and reporting: a phone system routes calls to people, a contact center manages waiting callers and measures how agents handle them. UCaaS vs CCaaS covers where the line sits, and contact center vs call center covers the channel difference.
You are a carrier, ITSP, reseller or call center. You buy minutes and terminate them on your own platform.
CLI, Non-CLI and A-Z termination for carriers, ITSPs and resellers. Rates are negotiated per volume and destination.
Explore Wholesale VoiceWholesale VoIP termination built for outbound dialers and call centers — CLI and NCLI, high CPS, USA and international destinations.
Explore CC RoutesWholesale buyers usually start with the route type rather than the product page. CLI vs NCLI routes explains what changes when caller ID is not passed, wholesale voice termination covers how termination is priced and rated, and VoIP routes covers how routes are graded and tested before you commit volume.
Start with Business Phone. If your team handles inbound volume with queues and SLAs, go to Contact Center instead. Both are compared against the major platforms on the comparison pages.
Start with Wholesale Voice for A-Z termination, or CC Routes if you are running outbound dialers. Rates depend on volume and destination, so both start with a conversation on the contact page.