Looking for an 8x8 alternative? See how MCC compares on UCaaS, contact center, pricing and support — and why teams switch from 8x8 to MCC.
Capability comparison at a glance
This comparison covers
Side-by-side comparison based on publicly available product information. Contact vendors for current details.
| Capability | MCC My Call Connect | 8X8 8x8 |
|---|---|---|
| Core Communications | ||
| Cloud Business Phone | ||
| Skills-Based Routing | ||
| Supervisor Listen / Whisper / Barge | ||
| Call Recording | ||
| IVR / Auto Attendant | ||
| Contact Center & AI | ||
| Cloud Contact Center | ||
| AI Contact Center | ||
| AI Agents (autonomous handling) | ||
| Real-Time AI Transcription | ||
| AI Agent Assist | ||
| Channels & Sales | ||
| Omnichannel Inbox | ||
| Sales Dialer / Power Dialer | ||
| Video Meetings | ||
| Infrastructure | ||
| Wholesale Voice Infrastructure | ||
Talk with MCC specialists to understand which platform fits your requirements and team size.
MCC is an enterprise cloud communications platform combining Business Phone, Contact Center, AI Contact Center, AI Agents, Omnichannel, and Sales Dialer with carrier-grade Wholesale Voice — all on a single cloud-native infrastructure.
Key strengths
8x8 offers a combined UCaaS and CCaaS platform called XCaaS (Experience Communications as a Service), which includes cloud phone (8x8 Work), contact center (8x8 Contact Center), and video meetings in one licence. 8x8 positions itself as a unified communications vendor for mid-market and enterprise businesses that want UCaaS and CCaaS from a single vendor.
Typical buyer profile
Mid-market and enterprise organisations looking for a combined UCaaS + CCaaS licence that includes video meetings and team collaboration alongside contact center capabilities. Businesses that want to standardise on a single vendor across employee phone, contact center, and video — particularly those replacing a legacy on-premise PBX and contact center simultaneously.
Key strengths
MCC Business Phone provides cloud calling, auto attendant, IVR, call queues, call forwarding, ring groups, and call recording from a unified admin portal. MCC runs on its own carrier infrastructure — removing the dependency on third-party SIP providers. MCC does not include built-in video conferencing; video meetings are outside MCC's current product scope.
8x8 Work is a cloud phone system with calling, voicemail, team messaging, and built-in video meetings. It supports desk phone provisioning, Microsoft Teams integration, and global PSTN access in a large number of countries. The XCaaS licence bundles 8x8 Work with 8x8 Contact Center, so businesses get UCaaS and CCaaS in a combined licence.
MCC Contact Center includes inbound ACD, skills-based routing, IVR, call queuing, supervisor monitoring (listen, whisper, barge), real-time dashboards, and call analytics. Sales Dialer adds predictive and power dialling. AI Contact Center layers autonomous AI agents, transcription, and agent assist. The full stack is managed from one admin portal.
8x8 Contact Center includes inbound ACD, outbound dialling, skills-based routing, omnichannel queuing, speech analytics, post-call surveying, and workforce management integrations. AI features include intelligent virtual agents (IVA) for self-service and real-time agent guidance. 8x8 Contact Center is sold as part of the XCaaS bundle or as a standalone CCaaS offering.
MCC AI Agents handle complete inbound voice and chat flows autonomously — resolving routine contacts without human intervention. MCC AI Contact Center adds real-time transcription, sentiment analysis indicators, AI-assisted agent prompts, and post-call summaries. AI capabilities are built into the MCC platform.
8x8 AI capabilities include intelligent virtual agents for self-service call handling, real-time speech analytics, and agent assist features in the contact center. 8x8 Conversation IQ provides transcription and analytics across calls. AI features are available in the contact center tier and some AI transcription features extend to 8x8 Work depending on plan.
MCC Omnichannel routes voice, live chat, and messaging channel contacts into a single unified agent inbox with cross-channel customer history. MCC does not sell standalone SMS — messaging is a channel within the omnichannel platform. Agents manage all contact types from one interface.
8x8 Contact Center supports omnichannel routing across voice, email, chat, and messaging channels. Channel blending routes agents to digital contacts during voice call lull periods. The 8x8 Agent Workspace provides a unified desktop for handling contacts across channels. Customer interaction history across channels is available to agents at contact time.
MCC Wholesale Voice and CC Routes provide carrier-grade voice termination and optimised CC traffic routing via API for operators, carriers, resellers, and high-volume businesses. This native infrastructure capability is not offered by 8x8 and serves a distinct customer segment outside the typical 8x8 target market.
8x8 is a UCaaS/CCaaS software platform. No publicly documented wholesale voice termination product for third-party carriers or operators was identified during this audit. 8x8 operates a CPaaS division (cpaas.8x8.com) with a reseller programme, but this is not traditional carrier wholesale voice. 8x8 provides PSTN connectivity to end customers through its own network and partner carriers.
Use this guide to match your requirements to the platform that best fits your stack.
Neither platform is right for every organisation. This is an honest summary of what each approach suits.
Evaluate both platforms based on your specific requirements — feature tables alone do not capture integration depth, admin experience, or support quality.
Common factors businesses consider when evaluating a platform transition from 8x8.
Businesses moving from 8x8 XCaaS to MCC often want to add wholesale voice infrastructure alongside their UCaaS and CCaaS. MCC provides carrier-grade Wholesale Voice and CC Routes that 8x8 does not offer.
Contact center teams moving to MCC typically consider routing configuration, queue setup, and agent training. MCC's admin portal is designed for communications administrators without specialist telephony expertise.
MCC AI Agents handle full inbound call flows autonomously — going beyond 8x8's IVA for self-service to resolve contacts without human intervention. Teams evaluating MCC for AI typically start with high-volume inbound queues.
Migrating IVR flows and call routing from any platform requires mapping existing rules to the new system. MCC's team works with businesses during onboarding to replicate routing logic and validate call flows before going live.
Typical onboarding process
Contact MCC to discuss your current 8x8 setup and what a transition would involve for your team.
Talk to MCC6 questions about this comparison
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